A: Naked Zebra, Mod Ref, Hem & Thread, Annabelle, Cotton Bleu, Ellison, Flamingo Urban, Iris, and Les Amis are a few notable brands that we carry. Our in-house stylist work with small industry suppliers to source styles based on the season's biggest trends. We currently work exclusively with suppliers LA to provide you with high quality clothing. By going directly to the source, we are able to offer you styles that are unique and fabulous that cannot be found anywhere else.
A: At à pois, we believe in providing our customers with fabulous styles at an exceptional value while reducing our carbon footprint. One way for à pois to deliver on this promise is by circulating the clothes and ensuring they are sanitized. This helps reduce waste, and keep your wardrobe fresh with new monthly styles.
A: We partner with local Toronto businesses to have all pre-loved clothes professionally cleaned, hand inspected and ready to wear for each consumer.
Even though we strive for the best, please note that use of the products is at your own risk and à pois shall not be held liable for any health-related complaints associated with a product rented from our site. Our current partner is The Laundry Centre.
A: We currently offer free 3-day shipping on à pois one-time purchase items within Ontario. Unfortunately, we currently do not ship outside of Ontario.
A: We currently accept the following top three credit cards companies: Visa, Mastercard, and American Express.
A: Shipping within Ontario can take 2-5 business. A tracking number will be sent to your registered email address once shipped.
A: We'll keep you updated via email while we complete your order, and we’ll send you a tracking number so you can follow its journey to your door.
A: A purchase cannot be exchanged. For all returns, items must not be washed, worn or damaged. All original tags must be attached. Please note that bodysuits, swimwear, hosiery, bralettes and all intimates are final sale.
Sale or Pre-Loved Merchandise
All orders purchased via online payment platform will only be eligible for a refund if you send your items back to our main office location at: 3080 Yonge Street, Suite 6060, Toronto, Ontario M4N 3N1
All refunds will be applied to the original form of payment, excluding shipping costs and duties.
All refunds will be processed within 5 to 7 business days upon receiving your return package. We’ll notify you through as soon as your refund is complete.
A: The best way to get in touch is by email at email@example.com. We'll do our best to get back to you as soon as possible!
A: Submitted your order too early? No problem. Send us an email at firstname.lastname@example.org to cancel it with in 24 hour of purchase.